• Service Process

    1.Sending the source data

    If the source data is in Word, Excel, PowerPoint or PDF format, please send the file directly to us.
    If the source data is in any other format, please contact us by e-mail or phone.

    2.Confirmation

    After we have checked the source data, we will contact you. If you do not hear back from us by the next business day, please either call or e-mail us.

    3.Service Estimate

    We will provide an estimate based on the number of characters/words and level of expertise required by the source data and the layout specifications of the final translation.

    4. Order

    If you approve of our estimate, please place an order by e-mail or phone.

    5. Delivery

    Unless otherwise specified, delivery will be by e-mail. If you require delivery by any other method, please ask us when you request an estimate.

    6. Invoice

    For individual customers, we will start the translation after confirmation of your payment.
    For corporate customers, an invoice will be sent after delivery of the translation. Please make your payment with a bank transfer.

    Estimate/ Sample Translation

    Please feel free to request an estimate or sample translation using the form below.


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    Layout

    Will you be providing reference material?

    Delivery Method
    Send the source data
    Send

    If your translation is urgent, please phone us.

    If you have problems using the estimate form, please send us an e-mail at info@globalivegroup.com.

    The personal information provided to us will not be used without your consent for any other purposes than providing you with an estimate.

    Inquiries： 03-5825-6604
    Office hours： Mon-Fri 10am to 6pm

    Free sample translation service

    First time customers may request a sample translation by specifying a section from the source material (approx.300 characters) to be translated. Normally we provide the sample for free. This allows customers to check the quality of the translation before placing an order.

    Conditions for requesting a free sample translation

    ①Your source material is over 10,000 characters or you plan to place orders regularly.

    ②The sample shall be a section (approx. 300 characters) of the source material you would like to have translated.

    Please make an inquiry by phone or e-mail.

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